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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Product prices do not include shipping fees and each order is subject to a fee depending on the location.
  • Shipping within 7 working days.
  • See our FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Emeli accepts the following payment methods:

  • Credit Card: Visa, MasterCard. The total will be charged to your card when the order is shipped.
  • Cash on Delivery.
EXCHANGES, RETURNS AND REFUNDS

Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.

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Size Chart

To determinate your shoe size, you should measure your foot from the back of your heel to the tip of you toe. the easiest way to do this is by drawing a straight line on a piece of paper and marking the end of your big tow and the end of your heel on the line, then measure the distance between the two marks. Do this for both feet, as they can often be different sized. 

NOTE

Size and fit may change depending on the model and shape.

Women’s shoe size chart

EU UK US
37 4.5 5.5
38 5 6
39 6 7
40 6.5 7.5
41 7 8
Shipping Policy:
  • Express Shipping within 7 business days.
  • Prices do not include Delivery Charges. Delivery charges are set separately upon selecting the Country and the Governorate while entering your specified address in your contact information.

    Refund & Exchange Policy:

    • Easy exchange and/or refund within 14 days of receiving the order by only paying for shipping fees.
    • Easy exchange and/or refund through our stores located in Maadi Grand Mall within 14 days of receiving the order; and within 30 days in case of faulty items.

    WISHLIST AND COMPARE

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