Orders are typically delivered within 2–5 business days, depending on your location.

Once your order has been dispatched, you’ll receive an update with your shipping details. If you need additional assistance, our Customer Care team will be happy to help.

If your order has not yet been processed, we’ll do our best to accommodate your request. Please contact our Customer Care team as soon as possible after placing your order.

You may request a return within 14 days of receiving your order, provided the item is unused, in its original condition, and returned with its original packaging and proof of purchase.

Yes. Eligible items may be exchanged within the applicable exchange period, provided they are unused, in their original condition, and include the original packaging and proof of purchase.

Once your returned item has been received and inspected, approved refunds are processed within 7 business days. Processing times may vary depending on your payment provider.

If your order arrives damaged, faulty, or incorrect, please contact our Customer Care team within 30 days of receiving your order. We’ll arrange a replacement, exchange, or refund as quickly as possible.

Founded in 1959, Emeli is an Egyptian leather goods brand dedicated to creating timeless pieces that blend craftsmanship, quality, and everyday elegance. Every collection is thoughtfully designed using genuine leather and made to be carried and loved for years to come.

Every Emeli piece is proudly handcrafted in Egypt by skilled artisans using premium genuine leather and carefully selected materials.

We use premium genuine leather chosen for its durability, natural character, and ability to age beautifully. As leather is a natural material, each piece may feature subtle variations in texture and grain, making every product unique.

To preserve the beauty of your leather piece:

* Wipe gently with a soft, dry cloth.
* Avoid prolonged exposure to direct sunlight, heat, and moisture.
* Store your item in its dust bag when not in use.
* Avoid contact with perfumes, oils, alcohol-based products, and harsh chemicals.

With proper care, genuine leather will develop a rich patina over time, making your Emeli piece even more unique.

Leather is naturally durable but should not be exposed to excessive moisture. If your item becomes wet, gently blot away excess water with a soft cloth and allow it to air dry naturally. Do not use direct heat to dry leather.

Yes. Genuine leather naturally softens and develops a beautiful patina with use. These changes are part of the character of authentic leather and make each Emeli piece uniquely yours.

To spot fake leather, drop a tiny amount of water on the product. Real leather naturally absorbs liquids. A fake leather product will not absorb the water, unlike real leather which quickly absorbs moisture

Fun Tip: Using a lighter, quickly apply the fire against the product’s surface. Real leather will never burn unlike fake leather which will quickly change its texture or catch fire.

If you can’t find the answer you’re looking for, our Customer Care team is always happy to assist. Get in touch through our Contact page, and we’ll respond as quickly as possible.